Privacy Policy

Introduction

QSN Health Pty Ltd (ABN 29 169 314 649) (“we”, “us”, “our”) operates thequitprogram.com as the Licensee of The Quit Program. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Website or purchase our Program. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

Information you provide directly:

• Name and contact information (email address, phone number, mailing address)
• Payment information — processed securely by our payment provider; we do not store card details
• Program-related communications (support emails, SMS messages)
• Any information you voluntarily provide in communications with our team

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on the Website
• Referring website or search query
• Device type and operating system

We collect this information using cookies and similar tracking technologies. See our Cookie Policy for details.

How We Use Your Information

We use your information to:

• Process and fulfill your order
• Deliver the program emails and SMS support sequence
• Respond to your customer support inquiries
• Send program-related communications (you may opt out at any time)
• Improve our Website and program based on usage data
• Comply with legal obligations

We do not sell your personal information to third parties.

Sharing Your Information

We share your information only with:

• Our payment processor — to handle your transaction securely
• Our email and SMS service providers — to deliver program communications
• Our shipping and fulfillment partners — to deliver your order
• Law enforcement or regulatory bodies — when required by law

All third-party service providers are contractually required to protect your information and use it only for the purposes for which it was shared.

Your Rights — California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete your personal information (subject to certain exceptions)
• The right to opt out of the sale of your personal information (we do not sell personal information)
• The right not to be discriminated against for exercising your CCPA rights

To exercise your CCPA rights, contact us at support@thequitprogram.com with the subject line “CCPA Request”. We will respond within 45 days.

Your Rights — All US Customers

Regardless of your state of residence, you may contact us to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Opt out of marketing communications at any time

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve any disputes. Order records are retained for a minimum of 7 years for financial and legal compliance purposes.

Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies to operate and improve our Website. See our Cookie Policy for full details and your choices regarding cookie use.

Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy applies only to thequitprogram.com. We are not responsible for the privacy practices of any third-party sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact

For privacy-related inquiries, requests, or complaints:
support@thequitprogram.com
Subject line: Privacy Request